There are lines or spots on the screen of my Babysense HDS2 Split-Screen Monitor

  • Please wipe the lens of the camera with a soft, fluff free cloth.
  • Alternatively, we recommend deleting the paired cameras, powering the cameras and monitor ON and OFF and then resetting the device - disconnect the cameras and parent unit from the power adapters, reset the monitor by inserting a sharp pin into the reset hole at the back of the parent unit (underneath the kickstand) and holding for 10 seconds.
  • Once completed re-pair the desired cameras.

Please check that the monitor or camera was not dropped or knocked.

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