I'm getting sound from my Babysense Maxview cameras but the parent unit screen is black!

 

Having a problem with your Babysense split screen monitor, where you cannot see anything on the screen but sound is still being transmitted?

Please ensure the monitor is not in Audio Only Mode – this is activated by briefly pressing the power button. If that's not it...

  • Switch between the power adapters of the camera and parent units and let the parent unit charge for a while before trying to turn it back on.
  • If that solved the issue, then the problem is with the power adapter.
  • If the issue persists, disconnect the cameras and parent unit from the power adapters, try to reset the monitor by inserting a sharp pin into the reset hole at the back of the parent unit (underneath the antenna).

If this didn't help, please let our Babysense Support Team know.

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