Something is wrong with the image on my Babysense Maxview monitor!

So you are experiencing problems with the image on your Babysense split screen monitor.

The first thing to do is identify the type of issue and then the source of the problem.

Let's break it down to some of the problems you may be experiencing and get to solving the source of the issue.

The picture on my Maxview monitor is blurry...

  • Please wipe the lens of the camera with a soft, fluff free cloth. Dust and dirt can contribute to this issue. 
  • Switch between the power adapters of the camera and parent units, to test if the camera is getting power normally.
  • If that solves the issue, then the problem is with the power adapter.
  • Please note that if the monitor is night vision mode, image quality may not be as sharp as when in a fully lit room. If there is a bright reflection from another light source this too may reduce the quality of the image.
  • Alternatively, we recommend deleting the paired cameras, powering the cameras and monitor ON and OFF and then resetting the device. Once completed then re-pair the desired cameras.

If this has not helped, let our Babysense Support Team know.

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