Babysense Connect Hub Not Connecting

The Babysense Connect Hub connects to your 2.4GHz Wi-Fi, enabling remote access to your Babysense device via the mobile app.

If you’re having trouble connecting, try these steps:

1. Check Hub Power and Wi-Fi

• Confirm the Hub is powered (red LED is on).
• Ensure your Wi-Fi network is 2.4GHz (not 5GHz) and within range.

2. Refresh the App and Bluetooth

• Close and reopen the app.
• Make sure Bluetooth is on; toggle it off and on.
• Toggle Airplane Mode on, then off.

3. Reconnect the Hub

• Unplug the Hub for 10 seconds, then plug it back in. After 2 minutes, re-pair with your phone.
• If needed, reset the Hub by holding the power button for 15 seconds.

4. Pairing Tip

• For pairing, place your phone directly on the Hub.

5. Other Tips

• Restart your Wi-Fi router.
• Make sure battery-saving modes aren’t limiting Bluetooth/Wi-Fi.