Submitting a Babysense Warranty Claim or Getting Support

If something’s not quite right with your Babysense monitor, we’re here to help, quickly and professionally. Whether it’s a technical issue or a warranty-covered defect, this guide explains how to get assistance, file a warranty claim, and understand your options.

We know how important your baby’s safety is, and we treat every support request with care and urgency.

Step-by-Step: How to Submit a Warranty Claim

If your product has stopped working, isn’t performing as expected, or you suspect a defect, follow these simple steps:

Try Basic Troubleshooting

Visit our FAQ or troubleshooting page to rule out quick fixes (e.g., checking power source, resetting the monitor, or adjusting settings).

Contact Customer Support

Reach out to us via email or phone. Please include:

• A short description of the issue
• Your monitor’s serial number
• When and where you received or purchased it
• Your full name and contact details
• A photo or video of the issue, if possible

We’ll Assess Your Claim

• If your issue is covered under warranty, we’ll guide you through the next steps, which may include:
• A free replacement
• A repair at no charge
• A full refund (if repair/replacement isn’t possible)

Claims are typically processed within a few business days.

What Happens After a Claim Is Approved?

Once approved, we’ll either:

• Ship a brand-new replacement unit
• Issue a return label for faulty products
• Refund your purchase (if applicable)

Important: Any replacement device is covered under the remainder of your original warranty — so you don’t lose time if you’ve already had the product for a few months.

What’s Not Covered in a Claim?

We aim to resolve issues as fairly as possible, but warranty claims won’t be approved if:

• The issue was caused by user damage (e.g., drops, water exposure, misuse)
• The product has been modified or repaired by someone other than Babysense
• The product is outside the warranty window
• The serial number is removed or illegible

Don’t worry — even if your product isn’t eligible for a warranty repair, we may still be able to help with a replacement discount or troubleshooting support.

Region-Specific Return Policies

We understand that sometimes, even after setup, a monitor might not be the right fit for your family. That’s why we also offer generous return windows:

• United States: 100 Nights Free Trial
• AUS, UK & EU: 40 Nights Free Trial

You’ll need to return the product in its original packaging with all components. Contact support below for return instructions.

Customer Support That Cares

At Babysense, we’re more than a product company — we’re your partner in peace of mind. Our support team is:

• Friendly, fast, and knowledgeable
• Available by email or phone
• Based in multiple regions for international service
• Happy to walk you through product setup, usage tips, or tech troubleshooting

 What to Have Ready When You Contact Us

To speed up your claim, please prepare:

• Monitor serial number
• Date of purchase or gift receipt
• Description of the problem
• Any photos/videos that show the issue
• Your shipping address (for replacements)

Summary: Warranty Claims Made Simple

Updated July 21, 2025 10:19