Are you not receiving alerts or push notifications from the Babysense Smart Nursery app?
Don’t worry—here’s a quick guide to help you get them working again.
🔔 Default Notification Settings
By default, all notifications for all supported Babysense devices—Babysense Connect, Dreamer, SEE+ Camera, and Fullpeek Camera—are enabled. This includes alerts for movement, sound, cry, fell asleep, and other key events.
However, to receive notifications successfully, two things must happen:
- Permissions must be granted on your mobile device (iOS/Android).
- Notifications must remain enabled in the app’s notification screen.
✅ Step 1: Check App Notification Settings
- Open the Babysense Smart Nursery app.
- Go to the Notifications screen.
- Make sure all relevant alerts are switched ON.
If they are turned OFF, simply toggle them ON.
For example, see below Notification Settings for the Fullpeek camera:
🔔 You will only receive alerts when the app is not actively open on your screen. If you're using the app in real-time (e.g., live view), push notifications will not appear.
✅ Step 2: Allow Notifications from Your Device Settings
📱 On iPhone (iOS):
- Go to Phone Settings > select Apps > choose Babysense App.
- Select Notifications.
- Make sure “Allow Notifications” is turned ON.
- Choose your preferred style (banners, sounds, etc.).
🤖 On Android:
- Go to Phone Settings > select Apps > choose Babysense App, or long-press the Babysense App > click information icon
- Tap Notifications.
- Make sure the "Allow notifications" is enabled
- Make sure all notification types are enabled in "Notification categories"
🔄 Still Not Working?
If notifications are still not appearing:
- Reopen the app and recheck the in-app notification settings.
- Restart your phone.
- If permissions were denied during the initial app installation:
- Go to device settings and manually re-enable permissions.
- Or delete and reinstall the app, then allow permissions when prompted.
💡 Tip: Keeping notifications active is crucial to getting real-time alerts for your baby’s safety and comfort.
Need any help? Feel free to contact us!
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