If your Babysense Connect device appears Offline in the app, it usually means there is a communication issue between the Babysense Hub, the Babysense Unit, or your internet connection. Follow these steps to resolve the problem:
Possible Causes
-
Hub is not connected to the internet
- The Hub requires a stable Wi-Fi connection to function properly.
- If the Hub loses internet connectivity, the app will show it as Offline.
-
Hub and Babysense Unit are too far apart
- The Hub communicates wirelessly with the Babysense Unit placed on your baby’s crib.
- Both devices should be in the same room and close to each other for optimal performance.
-
Low or dead batteries in the Babysense Unit
- The Babysense Unit requires 4 AA batteries in good condition.
- If the batteries are depleted, the unit will not communicate with the Hub.
How to Check the Hub
- Ensure the Hub is plugged into power.
- When powered on, the Hub should display a status light.
- If the Hub is not connected to Wi-Fi, you can change the Wi-Fi network through the app settings.
How to Check the Babysense Unit
- Verify that the unit has 4 working AA batteries installed.
- Make sure the unit is placed correctly on the crib and within range of the Hub.
In the App
- If the Hub shows Offline, it is usually due to an internet issue.
- If a specific Babysense Unit shows Offline, the cause is likely:
- The unit is too far from the Hub.
- The batteries are low or dead.
Tips
- Keep the Hub and Babysense Unit in the same room for best connectivity.
- Regularly check battery levels in the Babysense Unit.
- If issues persist after following these steps, contact Babysense Support.
Need any help? Feel free to contact us!