Babysense Connect – Troubleshooting Offline Issues

If your Babysense Connect device appears Offline in the app, it usually means there is a communication issue between the Babysense Hub, the Babysense Unit, or your internet connection. Follow these steps to resolve the problem:

Possible Causes

Hub is not connected to the internet
- The Hub requires a stable Wi-Fi connection to function properly.
- If the Hub loses internet connectivity, the app will show it as Offline.
Hub and Babysense Unit are too far apart
- The Hub communicates wirelessly with the Babysense Unit placed on your baby’s crib.
- Both devices should be in the same room and close to each other for optimal performance.
Low or dead batteries in the Babysense Unit
- The Babysense Unit requires 4 AA batteries in good condition.
- If the batteries are depleted, the unit will not communicate with the Hub.

How to Check the Hub

Ensure the Hub is plugged into power.
When powered on, the Hub should display a status light.
If the Hub is not connected to Wi-Fi, you can change the Wi-Fi network through the app settings.

How to Check the Babysense Unit

Verify that the unit has 4 working AA batteries installed.
Make sure the unit is placed correctly on the crib and within range of the Hub.

In the App

If the Hub shows Offline, it is usually due to an internet issue.
If a specific Babysense Unit shows Offline, the cause is likely:
- The unit is too far from the Hub.
- The batteries are low or dead.