Babysense Dreamer Device – Troubleshooting Offline

If your Dreamer device appears Offline in the app or you experience connectivity problems, it usually relates to Wi-Fi, power, or device status. Follow these steps to resolve the issue.

Possible Causes

Wi-Fi Connection Issues
- The Dreamer requires a stable Wi-Fi connection (2.4GHz only).
- If the device loses internet connectivity, it will appear Offline in the app.
Router or Network Problems
- Weak signal or incorrect router settings can prevent the Dreamer from staying connected.
- Ensure your router is working properly and located within range.
Power Supply Issues
- Verify that the Dreamer is plugged into a working power outlet.
- Check the power indicator light on the device.
Main Power Button Turned Off
- The Dreamer has a main power button located on the bottom of the device, If this button is off, the device will appear Offline.
Battery Depleted
- If the internal battery is empty, the device will also appear Offline.
Rare Case: Device Stuck
- In rare situations, the Dreamer may freeze or become unresponsive, causing it to show Offline.
- To fix this, use the Reset button:
  - The reset button is small and recessed, located on the bottom of the device near the main power button.
  - Press it with a thin, pointed object (like a paperclip).
  - This will restart and reset the device.

How to Fix Wi-Fi Issues

Ensure your Wi-Fi network is 2.4GHz (Dreamer does not support 5GHz).
Restart your router and the Dreamer device.
If you need to change the Wi-Fi network, use the app settings to update the network configuration.

In the App

If the device shows Offline, it is usually due to:
- Internet connectivity issues.
- Router signal strength problems.
- Device power status (turned off or battery empty).
- Rare freeze requiring a reset.