I'm getting sound from my Babysense V43 cameras but the parent unit screen is black!

Having a problem with your Babysense split screen monitor, where you cannot see anything on the screen but sound is still being transmitted?

Please ensure the monitor is not in Audio Only Mode – this is activated by briefly pressing the power button. If that's not it...

  • Switch between the power adapters of the camera and parent units and let the parent unit charge for a while before trying to turn it back on.
  • If that solved the issue, then the problem is with the power adapter.
  • If this didn't help, try resetting your parent unit...

Note: If the battery has been wet, dropped, or damaged then this process must not be performed.

    • Disconnect the parent unit from the power adapter and electrical outlet.
    • Lay the parent unit down on a flat dry surface (ensuring your hands are dry too).
    • Open the battery compartment and disconnect the battery. Remove the battery from the battery compartment and place it on a flat surface (not on the parent unit).
    • Wait 2 minutes and then reconnect the battery and close the battery compartment.
    • Reconnect the power adapters to the electrical outlet and the parent unit.
    • Power the parent unit on.
    • Ensure the power button at the back of the camera is in the ON position.

      If the problem is not solved, reset the parent unit by following the steps outlined below:

If this didn't help, please let our Babysense Support Team know.

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