So you are experiencing problems with the image on your Babysense split screen monitor.
Often there is a simple solution, but where this is not the case, our Babysense Support Team are ready to assist.
First, here are some steps to help you solve this issue.
- Please wipe the lens of the camera with a soft, fluff free cloth. Dust and dirt can contribute to this issue. Ensure that the spots are not something on the surface of the lens.
- Switch between the power adapters of the camera and parent units, to test if the camera is getting power normally.
- If that solves the issue, then the problem is with the power adapter.
- Please note that if the monitor is night vision mode, image quality may not be as sharp as when in a fully lit room. If there is a bright reflection from another light source this too may reduce the quality of the image.
- Alternatively, we recommend deleting the paired cameras, powering the cameras and monitor ON and OFF and then resetting the device. Once completed then re-pair the desired cameras.
If this has not helped, let our Babysense Support Team know.